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Communicating with Customers
This is a practical publication which not only describes the basic tenets of good communications, but also goes that extra step of linking text to customer expectations. It is a no-nonsense guide on how best to communicate well, and is filled with do's and don'ts of getting your communications right, and focused first time. It is an excellent tool, drawing on case studies from a broad range of industries and situations.
The Power of Full Engagement 2003 US$ 11.65 288 pages
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