Communicating with Customers
This is a practical publication which not only describes the basic tenets of good communications, but also goes that extra step of linking text to customer expectations. It is a no-nonsense guide on how best to communicate well, and is filled with do's and don'ts of getting your communications right, and focused first time. It is an excellent tool, drawing on case studies from a broad range of industries and situations.
Title: Communicating with Customers
Author: Baden Eunson
The Smartest Guys in the Room 2013 US$ 13.99 480 pages
Grow by Focusing on What Matters 2011 US$ 19.95 233 pages