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Customer Service in Libraries

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Customer Service in Libraries by Charles Harmon
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Charles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries.

Michael Messina is a reference librarian at the State University of New York’s Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).
Scarecrow Press; February 2013
118 pages; ISBN 9780810887497
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Title: Customer Service in Libraries
Author: Charles Harmon; Michael Messina
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