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Covers the key areas of knowledge management, from identifying knowledge in an organization and knowledge-based incentive plans to promoting and facilitating knowledge sharing and innovation and knowledge-based strategies
Examples and lessons from some of the world's most successful businesses, including Shell Oil , British Aerospace (BAE), Dow Chemical and The World Bank, and ideas from the smartest thinkers, including Peter Drucker, Delphi Group, Michael Polanyi and Ikujiro Nonaka
Includes a glossary of key concepts and a comprehensive resources guide
134 pages; ISBN 9781841123516
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