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The complete guide to running a hotel front office.
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology’s role in the modernized front office.
Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services. Practical features of this new edition include:
Hotel Front Office Management, Third Edition, is an invaluable book for those interested in learning more about the hotel’s front office.
John Wiley & Sons, Inc.; October 2002
448 pages; ISBN 9780471226604
Read online, or download in secure PDF format
448 pages; ISBN 9780471226604
Read online, or download in secure PDF format
