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Quality Management Sourcebook
An International Guide to Materials and Resources
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The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:
* Introduction: General sources for information
* Applications of total quality management
* Focus on specific aspects of quality management
* Quality in the future
* Resource materials
The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Routledge; November 1996
336 pages; ISBN 9780203071199
Read online, or download in secure PDF format or MobiPocket
336 pages; ISBN 9780203071199
Read online, or download in secure PDF format or MobiPocket
Subject categories
- Academic > Library and Museum Studies > Library Studies > Library science. Information science > Library extension. Library commissions. Traveling libraries
- Academic > Library and Museum Studies > Library Studies > Library science. Information science > Libraries in relation to special topics
- Academic > Economics > Industries. Land use. Labor > Labor. Work. Working class > Classes of labor
- Academic > Economics > Industries. Land use. Labor > Management. Industrial management > Standardization. Simplification. Waste
- Business > Quality Control
ISBNs
9781134840250
9781134840243
9780415108317
9780203071199
0203071190