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How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:
Empowers individuals by providing a range of useful useful skills that can help in managing aggression
Enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
Clarifies the responsibilities of the manager in ensuring staff are safeguarded
Builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.
Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.
Empowers individuals by providing a range of useful useful skills that can help in managing aggression
Enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
Clarifies the responsibilities of the manager in ensuring staff are safeguarded
Builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.
Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.
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ISBNs
9781134543809
9781134543793
9780415243797
9780203193914
0203193911