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It is often said that interpersonal communication and relationships are at the ‘heart’ of
health and social care. Communicating effectively and developing productive
relationships, whether between care providers and service users or within organisations,
are increasingly seen as central to the process of improving the quality of care services. A
great deal of media and public attention has been focused in recent years on apparent
failures or breakdowns in communication, whether between care professionals and the
public or between different agencies. As a consequence, a range of initiatives have been
designed to improve communication skills and processes, and to transform the nature and
quality of relationships in care services. The emphasis is increasingly on openness,
participation and partnership, even if the reality of everyday experience in care settings
does not always live up to these high ideals.
Routledge; September 2004
ISBN 9780203493007
Read online, or download in secure PDF format or MobiPocket
ISBN 9780203493007
Read online, or download in secure PDF format or MobiPocket
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ISBNs
9781134358304
9781134358298
9780415326582
9780203493007
0203493001