Successful software depends not only on technical excellence but on how members of the software team work together. Written in easy to understand language by a leading expert in the field, this ground-breaking volume provides an overview of the team culture required to develop quality software. Reflecting the different views on the nature of software quality, the book helps groups in a software team to communicate more effectively and to overcome the conflict created by their different perceptions of quality. You learn the roles and activities of team members (including customers) throughout the life of a software product, from before the software development starts and during the software development lifecycle, to after the software has been deployed and is in use.
Quality through Teamwork
describes popular software quality models such as EFQM,
Watts Humphreys’ personal and team software processes, TMAP and CMM. It
features numerous examples, sources for further information, and tools and
techniques that can be applied to real projects. An indispensable resource for
software developers, testers, managers, quality assurance professionals, and
customers, the book explains how to clear the way through difficult “people
issues” so that software quality can be achieved. Defining the key groups
within a software team and their different definitions of quality, this unique
enables you to improve the
communications and relationships between team members throughout a project and
the lifetime of the software.
Quality Matters - Defining Software Quality. Fundamental Concepts of Excellence.
EFQM Model. ISO9000:1994 and ISO9000:2000. IT Maturity Models - CMM and
Relations. Team Software Process and Personal Software Process. Bringing the
the Software Team - Teams in Disunity. Defining the Team. Interaction Between the
Groups and Within Each Group.
and Quality: Customers - Introducing the Customers. Who Could Be in This Group.
Quality Viewpoint. Quality Framework. Enablers for the Customers. Results for
the Customers. Life Cycle Activities. Summary of the Group.
and Quality: Managers - Introducing the Managers. Who Could Be in This Group.
Quality Viewpoint. Quality Framework. Enablers for the Managers. Results for
the Managers. Life Cycle Activities. Summary of the Group.
and quality: Builders - Introducing the Builders. Who could be in This Group.
Quality Viewpoint. Quality Framework. Enablers for the Builders. Results for
the Builders. Life Cycle Activities. Summary of the Group.
and quality: Measurers - Introducing the Measurers. Who could be in This Group.
Viewpoint. Quality Framework. Enablers for the Measurers. Results for the
Measurers. Life Cycle Activities. Summary of the Group.
and quality: Supporters - Introducing the Supporters. Who could be in This Group.
Quality Viewpoint. Quality Framework. Enablers for the Supporters. Results for
the Supporters. Life Cycle Activities. Summary of the Group.
Lifespan of a Software System - Lifespan or Life Cycle. Entry and Exit Criteria
Between Stages. Changes in Quality Viewpoints Across the Lifespan of a System.
for a Software Development - Start-up: description. Start-up Viewpoints. Entry
Criteria for Start-up. Start-up: Typical Activities. Exit From Start-up Stage.
Development Life Cycle (SDLC) - SDLC
Description. SDLC Viewpoints. Entry Criteria for SDLC. SDLC: typical
activities. Entry and Exit Points Within the SDLC. SDLC Models. Quality Views
and the Models - Why Combine Models. Exit From the SDLC. Conclusion.
and Point-of-Live Support - Delivery: description. Delivery Viewpoints. Entry
Criteria for Delivery. Delivery : Typical Activities. Exit From Delivery.
Life of a System Post Delivery - Post delivery: description. Delivery Viewpoints.
Entry Criteria for Post Delivery. Post Delivery: Typical Activities. Exit From
Post Delivery. Conclusion.
Appendices - Tools
and Techniques. Organizations, Sources and References. Skeleton Documents,
Forms and Outlines.
Isabel Evans is currently an
independent training provision and quality improvement consultant. She has
nearly 20 years experience in the IT industry, specializing in quality
management, testing, training and documentation. She has aided organizations in
the development of standards, methods and procedures to support testing of
software during development and maintenance projects. She has also provided
quality assurance support, release management, and customer support for IT
organizations and has published extensively.