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Defining Needs and Managing Performance of Installation Support Contracts
Perspectives from the Commercial Sector
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The authors examine whether and how well-respected commercial firms apply performance-based practices within their facilities and food services contracts. Communication between buyers and providers is critical; a small set of metrics is helpful for performance management; and incentives and a flexible contract can be of value.
RAND Corporation; April 2004
76 pages; ISBN 9781598753455
Read online, or download in secure PDF format
76 pages; ISBN 9781598753455
Read online, or download in secure PDF format
