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Managing Quality

Managing Quality by Barrie G. Dale
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Due July 24, 2015
US$ 65.00
(If any tax is payable it will be calculated and shown at checkout.)
This title will be released on July 24, 2015.

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This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems. In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on:- The Received Wisdom on TQM Old Economy Businesses and the Quality Function Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management, and the Excellence Model. In addition, some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.
Wiley; Read online
Title: Managing Quality
Author: Barrie G. Dale
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