The Leading eBooks Store Online

for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, Sony Reader ...

New to eBooks.com?

Learn more

Managing Quality

Managing Quality
Add to cart
US$ 62.95
(If any tax is payable it will be calculated and shown at checkout.)
This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems. In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on:- The Received Wisdom on TQM Old Economy Businesses and the Quality Function Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management, and the Excellence Model. In addition, some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.
Blackwell Publishing Ltd.; May 2003
546 pages; ISBN 9780631236146
Read online, or download in secure PDF format