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Presenting Service

The Ultimate Guide for the Foodservice Professional

Presenting Service by Lendal H. Kotschevar
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US$ 71.50
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Serving people is difficult and demanding work, but the rewardsoutweigh the challenges. Education, training, and a professionalatti-tude are the ingredients needed to harvest thoserewards.  Presenting Service, 2E educates servers,supervisors, and managers in the techniques and demeanor ofprofessional service.  This book pays special attention to thehistorical context of service, the manager's role in good serviceincluding hiring and managing employees, how to become a goodserver, and the various types of service in food-serviceoperations.  There is an art to good service that can betrained and taught, and Presenting Service provides the managerwith the skills to create a good dining experience through goodservice.
Wiley; April 2006
269 pages; ISBN 9780470073667
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Title: Presenting Service
Author: Lendal H. Kotschevar; Valentino Luciani
 
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