Preface;Acknowledgments;PART I The Need for Diversity Measurement:1 The Business Case for Diversity,A Diversity Measurement Challenge: How Can We Ensure that Diversity Is "at" the Strategic Business Table, Not "on" the Table?,Can a Perceived Intangible Asset Like Diversity Generate Tangible Benefits?,Diversity Facts, Figures, and Financial Performance, What Do We Mean by Diversity?, Diversity Provides a Business Advantage,Failure to Implement a Diversity Program Can Be Costly, Diversity Links to Productivity and Performance, Retention,Productivity,The Link between the Lack of Diversity Programs and Absenteeism,Diversity's Contribution to the Bottom Line,Building Centers of Diversity Excellence,Final Thoughts, References;
2 Introduction to Diversity Measurement It's All Subjective...or Is It?,Reasons for Lack of Quantification in Diversity,Challenges of Quantification,The Definition of Measurement, Outcome Measures or Performance Drivers?,Building a Solid Diversity Measurement Strategy,Final Thoughts,References.
PART II The Diversity Return on Investment (DROI) Process: 3 Introduction to the Diversity ROI Process
DROI: A Systematic Approach to Measurement,The Role of Diversity in Creating ROI,Identifying Diversity Deliverables, Developing a High Performance Work Environment, Alignment with Strategy,Diversity Efficiency: Core versus Strategic Measures, Final Thoughts,References,Further Reading; 4 Planning and Collecting Data, Introduction,Diversity Evaluation: Project Requirements,Objectives of the Diversity Evaluation Project,Aligning and Linking Your Evaluation Strategy with Business Needs, Collecting Data during a Diversity Initiative, Collecting Data after a Diversity Initiative, Reviewing Historical Data,Final Thoughts, References; 5 Evaluating Diversity's Contribution
Introduction,Isolating Diversity's Contribution, Convert the Contribution to Monetary Value, Calculating Diversity Return on Investment (DROI), Importance of Recognizing Intangible Measures in Diversity,Report It to Others, Final Thoughts, References,Further Reading; 6 Track and Assess Progress, Importance of Tracking and Assessing Your Progress,Creating Tracking and Monitoring Systems, Monitoring Your Scorecard Indices, MetricLINK, an Automated Diversity Measurement System for Tracking Improved Performance, Survey Analysis System (SAS): A Timesaving Survey Development Tool,Other Measurement Software Options,Institutionalizing Your Diversity Measurement System,Final Thoughts, References,Further Reading.
PART III Building a Diversity Scorecard:7
Basic Diversity Scorecard Introduction, Financial Measurement and Its Limitations,Origins of the Balanced Scorecard,What Is a Balanced Scorecard? The Balanced Scorecard as a Measurement System,Perspectives,The Balanced Scorecard as a Strategic Management System, The Balanced Scorecard as a Communication Tool,What Is a Diversity Scorecard'Final Thoughts,References;8 Diversity Leadership Commitment Perspective Definition, How to Collect Data, Analyzing the Data,Reporting Your Data,Final Thoughts,References, Further Reading;9
Workforce Profile Perspective Definition,How to Collect Data,Analyzing the Data,Reporting Your Data,Final Thoughts,References,Further Reading;10
Workplace Culture/Climate Perspective Definition,Organizational Commitment,How to Collect the Data,Analyzing the Data,Reporting Your Data,Final Thoughts,References;11 Learning and Growth Perspective Definition,Measuring Capabilities,How to Collect the Data,Analyzing the Data,Reporting Your Data,Final Thoughts,References, Further Reading;12 Diverse Customer/Community Partnership Perspective Definition,Supplier Diversity,How to Collect the Data,Analyzing the Data,Reporting Your Data,Final Thoughts, References,Further Reading;13 Financial Impact Perspective Definition,The High Cost of Human Asset Mismanagement,Application of Financial Impact in the Public and Not-for-Profit Sectors, Performance Measurement in the Public Sector,How to Collect the Data,Analyzing the Data,Reporting Your Data, Final Thoughts,References,Further Reading;14 Building Your Diversity Scorecard Prerequisites for Success, Diversity Measurement Is a Specialized Discipline Requiring Special Expertise,The Diversity Scorecard Team,Building a Diversity Scorecard: The Process,Selecting the Structure for Your Diversity Scorecard, Final Thoughts,References, Further Reading.
PART IV Implementation Issues:15 Achieving Strategic Alignment from Top to Bottom Creating a Strategic Link,Communication and Education Programs, Reward Systems Linkage,Final Thoughts, References,Further Reading;16 Implementing the Diversity Scorecard Process Strategies for Implementing Your Diversity Scorecard,Permanent White Water, Analyzing Readiness for Change, Building a Rationale for Change,Final Thoughts, References. Appendix: Hubbard Diversity Measurement & Productivity Institute