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Consumer Voice and Choice in Long-Term Care
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There is no other book that provides a comprehensive look at the research, practice, and ideological aspects of consumer voice and choice in long term care. Opportunity for consumers to provide input about their services within the traditional system is a defining element of consumer voice. Hearing from consumers about the quality of, and their satisfaction with, their services has become an essential component of quality management in many sectors of long-term care. Providing service delivery options so that long-term care consumers can truly have choice has required more fundamental changes to the long-term care system.
Springer Publishing Company; January 2006
288 pages; ISBN 9780826100009
Read online, or download in secure PDF format
288 pages; ISBN 9780826100009
Read online, or download in secure PDF format
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0826100007
9780826100009
9780826102102

