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Consumer Voice and Choice in Long-Term Care

Consumer Voice and Choice in Long-Term Care by Suzanne R. Kunkel
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IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODS

Providing clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management:

  • Development and Planning Strategies
  • Consumer Satisfaction Measurement Models
  • Consumer Satisfaction and Quality Improvement Models
  • Development of Case Management Guidelines

From reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a must-have reference for the improvement of long-term care in both the institutional and community settings.

Springer Publishing Company; June 2006
289 pages; ISBN 9780826100009
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Title: Consumer Voice and Choice in Long-Term Care
Author: Suzanne R. Kunkel; Valerie Wellin