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The Experience
How to Wow Your Customers and Create a Passionate Workplace
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'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m
The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
Taylor & Francis; January 2002
131 pages; ISBN 9780080494869
Read online, or download in secure PDF format
131 pages; ISBN 9780080494869
Read online, or download in secure PDF format
