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Dealing With Difficult People

Dealing With Difficult People
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US$ 12.95

Explains how to:

  • Identify 10 bothersome behaviors and deal successfully with each of them
  • Understand why people become difficult
  • Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more
  • Cultivate the nine "take-charge" skills that prevent people from becoming difficult
McGraw-Hill Education; March 2006
127 pages; ISBN 9780071487153
Read online, or download in secure PDF format