Tools for talking about broken promises, violated expectations, and bad behavior
Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.
Includes scripts modelling the best way to deal with confrontations.
Title: Crucial Confrontations
Author: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
The World's Most Powerful Leadership Principle 2004 US$ 13.99 224 pages
To Sell Is Human 2012 US$ 12.99 256 pages