Tools for talking about broken promises, violated expectations, and bad behavior
Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.
Includes scripts modelling the best way to deal with confrontations.
Title: Crucial Confrontations
Author: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
The Five Dysfunctions of a Team 2007 US$ 14.97 243 pages
The Smartest Guys in the Room 2013 US$ 13.99 480 pages
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