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Tools for talking about broken promises, violated expectations, and bad behavior
Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.
Includes scripts modelling the best way to deal with confrontations.
Title: Crucial Confrontations
Author: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
How the World Sees You 2014 US$ 16.99 256 pages
The Essential Financial Toolkit 2010 US$ 46.00 195 pages