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Managing and Motivating Contact Center Employees

Managing and Motivating Contact Center Employees by Malcolm Carlaw
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US$ 34.95
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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

McGraw-Hill Education; December 2002
319 pages; ISBN 9780071428927
Read online, or download in secure PDF format
Title: Managing and Motivating Contact Center Employees
Author: Malcolm Carlaw; Peggy Carlaw; Vasudha K. Deming; Kurt Friedmann
 
Buy, download and read Managing and Motivating Contact Center Employees (eBook) by Malcolm Carlaw; Peggy Carlaw; Vasudha K. Deming; Kurt Friedmann today!
ISBNs
0071428925
9780071388887
9780071428927