Managing and Motivating Contact Center Employees
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
319 pages; ISBN 9780071428927
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Title: Managing and Motivating Contact Center Employees
Author: Malcolm Carlaw; Peggy Carlaw; Vasudha Deming; Kurt Friedmann
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