Managing the Unexpected
Resilient Performance in an Age of Uncertainty
Authors Karl Weick and Kathleen Sutcliffe answer this questionby pointing to high reliability organizations (HROs), such asemergency rooms in hospitals, flight operations of aircraftcarriers, and firefighting units, as models to follow. Theseorganizations have developed ways of acting and styles of learningthat enable them to manage the unexpected better than otherorganizations. Thoroughly revised and updated, the second editionof the groundbreaking book Managing the Unexpected uses HROsas a template for any institution that wants to better organize forhigh reliability.
224 pages; ISBN 9780470534236
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Title: Managing the Unexpected
Author: Karl E. Weick; Kathleen M. Sutcliffe