The Leading eBooks Store Online
for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry ...
The Service Pro
Creating Better, Faster, and Different Customer Experiences
More about the Service Pro Program
Now you can create an organization of Ã¢ÂÂService ProsÃ¢ÂÂÃ¢ÂÂand build a competitive advantageÃ¢ÂÂquickly and cost-effectively.
Looking for an effective, entertaining and efficient way to teach employees and leaders the critical elements for building an outstanding service reputation? Look no further.
The comprehensive Service Pro program is everything you ever wanted in a service training programÃ¢ÂÂand much more. It provides meaningful content . . . compelling interactivity . . . award-winning video segments . . . and a concentrated learning format. All at a price that makes it the best value in the market today.
Finally . . . service training that makes a difference.
If you donÃ¢ÂÂt already have an organization of Service Pros, get and implement this cutting-edge training programÃ¢ÂÂbefore your competition does. Why? Because Service Pros truly care that the customer has a great experience. TheyÃ¢ÂÂre passionate about being the best they can be with customers. TheyÃ¢ÂÂll earn repeat business . . . drive in valuable referrals . . . enhance your industry reputation.
With the Service Pro program, you have everything you need to build a Service Pro culture in your organization:
- Train your employees on the front-line with The Service Pro: Better, Faster and Different
- Train your leaders who have service responsibilities with The Service Pro: Service Leadership
- Reinforce employee and leader training or provide a great self-study tool with the book The Service Pro: Creating Better, Faster, and Different Customer Experiences
Service Pro packs more meaningful learning into less time than any other training program.
The Service Pro program uses customer situations, combined with the latest customer research, to explore the best ways to treat customers. The common-sense content will impact the beliefs and attitudes of individualsÃ¢ÂÂand dramatically increase their knowledge base.
The program consists of five basic training modules and one supplementary module, along with a step-by-step FacilitatorÃ¢ÂÂs Guide with instructions for running each module. The modules include the following:
Choices, Choices, Choices
Lose Customer Loyalty . . . Lose Revenue!
Be the Customer!
Think Like a Customer
Service vs. Ã¢ÂÂServicesÃ¢ÂÂ
Customer Impression Points
Brilliant at the Basics
The Basic Promise
Listen, Listen, Listen
Wow! . . . Beyond the Basics
Ã¢ÂÂAdded ValueÃ¢ÂÂ Points
Ã¢ÂÂBetter, Faster, and DifferentÃ¢ÂÂ
Complaints as Opportunities
Recovery That Counts
The Service Pro program comes with all the tools you need to succeedÃ¢ÂÂincluding a dramatic video, useful customer service stories, exercises, appendices and more. Just plug and play and youÃ¢ÂÂre on your way.
112 pages; ISBN 9781599967790
, or download in
The Power of Full Engagement 2003 US$ 11.65 288 pages
Economics for the IB Diploma 2011 US$ 38.00 746 pages