The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor

Selected Contents

• Two Responses to Conflict: Fight or Flight
• How Can We Both Win? A Quick Demonstration
• Individual Conflict Styles: A Zoological Approach
• Approaches to Conflict: Role Play Demonstration
• When Conflict Creates Stress, Don't Just Stand There...
• Introduction to Listening: A Self Inventory
• Red Flags
• Benefits and Barriers: Exploring Third Party Intervention
• Mismatched? Are You Reading the Non-Verbal Cues?
• Constructive or Destructive Conflict: Lessons to be Learned
• Gaining a Different Perspective
• Assumptions: Who Needs 'Em?
• Portrait of a Peacemaker
• What Kind of Question is That?
• Third-Party Mediation
• Formulating Clear Agreements

• Self-Assessment in Dealing with Differences
• Analyzing A Conflict: Is It Worth Getting Into?
• In the Heat of the Moment
• How to Deal with Hot Buttons
• Resolving a Conflict through Planning
• Mediation: Test Your Knowledge
• First Thoughts About Others: Perception IQ Quiz
• Uncovering the Hidden Agenda
• Your Turn: A Non-Judgmental Exercise
• Supportive Listening: What's Your Score?
• Escalate vs. Acknowledge: The Choice is Yours
• Eight Different Points of View