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The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games by Peggy Carlaw
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

McGraw-Hill Education; September 1998
226 pages; ISBN 9780071501828
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Title: The Big Book of Customer Service Training Games
Author: Peggy Carlaw; Vasudha Deming
 
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