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The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games by Peggy Carlaw
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
McGraw-Hill Education; Read online
Title: The Big Book of Customer Service Training Games
Author: Peggy Carlaw; Vasudha Deming
 
Buy, download and read The Big Book of Customer Service Training Games (eBook) by Peggy Carlaw; Vasudha Deming today!
ISBNs
0071503757
9780070779747
9780071501828
9780071503754