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Continual Service Improvement based on ITIL V3
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This publication covers the ITIL V3 approach . A fundamental tool for all IT practitioners this expert guidance provides a practical readable approach to this topic.
Van Haren Publishing; October 2008
161 pages; ISBN 9789087532406
Read online, or download in secure PDF format
161 pages; ISBN 9789087532406
Read online, or download in secure PDF format
