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IT Service Management from Hell based on Not ITIL

Version 3 The Upgrade Edition

IT Service Management from Hell based on Not ITIL by Brian Johnson
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US$ 15.00
A humorous guide to ITIL and Upgrade techniques
Van Haren Publishing; January 2007
85 pages; ISBN 9789087531874
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Title: IT Service Management from Hell based on Not ITIL
Author: Brian Johnson; Paul Wilkinson
 
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