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Measuring the User Experience

Collecting, Analyzing, and Presenting Usability Metrics

Measuring the User Experience by Thomas Tullis
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Measuring the User Experience provides the first single source of practical information to enable usability professionals and product developers to effectively measure the usability of any product by choosing the right metric, applying it, and effectively using the information it reveals.

Authors Tullis and Albert organize dozens of metrics into six categories: performance, issues-based, self-reported, web navigation, derived, and behavioral/physiological. They explore each metric, considering best methods for collecting, analyzing, and presenting the data. They provide step-by-step guidance for measuring the usability of any type of product using any type of technology.

This book is recommended for usability professionals, developers, programmers, information architects, interaction designers, market researchers, and students in an HCI or HFE program.



• Presents criteria for selecting the most appropriate metric for every case
• Takes a product and technology neutral approach
• Presents in-depth case studies to show how organizations have successfully used the metrics and the information they revealed
Elsevier Science; July 2010
336 pages; ISBN 9780080558264
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Title: Measuring the User Experience
Author: Thomas Tullis; William Albert
 
ISBNs
0080558267
9780080558264
9780123735584