The Leading eBooks Store Online 3,578,973 members ⚫ 1,187,673 ebooks

New to eBooks.com?

Learn more

A Complaint Is a Gift

Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift by Janelle Barlow
Add to cart
US$ 22.95
(If any tax is payable it will be calculated and shown at checkout.)
The first edition of A Complaint Is a Gift introduced a revolutionary notion: customer complaints are a valuable feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. In fact, they're the best bargain around in market research.

Using numerous real-life examples, Janelle Barlow and Claus Møller show precisely how to handle complaints to bring benefit to your organization and satisfaction to your customer—even when you have to say no. The second edition features a new chapter on receiving and responding to Internet complaints; a new chapter on how to deal with and take advantage of complaints that are directed at you personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
Berrett-Koehler Publishers; August 2008
250 pages; ISBN 9781609944438
Read online, or download in secure EPUB or secure PDF format
Title: A Complaint Is a Gift
Author: Janelle Barlow; Claus Møller
 
Buy, download and read A Complaint Is a Gift (eBook) by Janelle Barlow; Claus Møller today!