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ITIL V3 Foundation Exam
The Study Guide
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This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. The book also contains official ITIL diagrams and Glossary of terms which are fully licenced by the British Government.
Van Haren Publishing; November 2008
245 pages; ISBN 9789087535223
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245 pages; ISBN 9789087535223
Read online, or download in secure PDF format
