1.1 Setting the scene

1.2 IT financial management and the evolution of ITIL

1.3 Basic concepts for IT service management

1.4 Functions and processes for IT service management

1.5 ITSM entities

2 What is IT financial management

2.1 Definition

2.2 Goals and objectives

2.3 IT Financial Management maturity levels

2.4 Scope

2.5 Specific elements of IT financial management

3 Perspectives and benefits of IT Financial management

3.1 Perspectives and benefits of IT financial management

3.2 Costs of IT financial management

3.3 More quantifiable benefits or costs?

4 Description of financial management processes

4.1 Strategy

4.2 Budgeting

4.3 Accounting

4.4 Charging

4.5 Relationships with other processes

4.6 IT Financial Management and Service Lifecycle

5 Roles of financial management

5.1 Overview of roles

5.2 Roles for Scenario 1: IT financial management for internal IT departments

5.3 Roles for Scenario 2: IT financial management for internal IT providers

5.4 Roles for Scenario 3: IT financial management for market IT providers

5.5 Details of roles

6 Planning and implementing IT financial management

6.1 Continual service improvement

6.2 An example of improvement project

6.3 Continuous improvement

6.4 Organizational change management

6.5 Design topics

6.6 Challenges, possible problems, critical success factors and risks

7 Managing finances

7.1 Operational management

7.2 Controls

7.3 Metrics for IT Financial Management

8 Tooling

8.1 Requirements for an IT financial management tools

8.2 Architecture and options for an IT financial management tools

8.3 How to proceed to evaluate and select a tool

9 Terminology and definitions

9.1 Definitions list

9.2 Acronyms list

10 Templates

10.1Levels of maturity according to the Process Maturity Framework

10.2ISO20000 for IT financial management

10.3CobiT and IT financial management

10.4 Other techniques enabling improvement

11 Sources

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