2. Public vs. Private Crisis

3. Events that Precipitate a Crisis

4. Twelve Characteristics and Indicators of a Crisis-Prone Person

5. Types of Crises

6. Burgess and Roberts' Stress-Crisis-Trauma Continuum

7. Psychophysiological Reactions to a Crisis

8. Stress Symptomatology and the General Adaptation Syndrome

9. Common Signs, Symptoms, and Psychological Responses to Crisis (Emotional, Cognitive, and Behavioral)

10. Roberts' Seven Stage Crisis Intervention Model (R-SSCIM)

11. The Crisis Management Plan

12. Dos and Don'ts for Crisis Hotline Workers

13. Steps for Handling Difficult or Hostile Callers to a Hotline

14. Suicide Risk Assessment Protocol and Warning Signs

15. Crisis Intervention with Families

16. Crisis Intervention with Substance Abusers

17. Crisis Intervention with Accident Survivors

18. Crisis Intervention with Violent Crime Victims

19. Crisis Intervention with Abused Children

20. Crisis Intervention with Battered Women

21. Crisis Intervention with Sexual Assault Victims

22. Crisis Intervention with Mental Illness: Determining Safety Needs

23. Crisis Intervention after the Death of a Loved One

24. Crisis Intervention with Children in the Aftermath of School Violence

25. Crisis Intervention after Natural Disasters-Hurricanes, Earthquakes, Floods

26. Crisis Intervention after Terrorist Bombings in Planes, Railroads, or Buildings

27. Crisis Intervention after Bio-terrorism

28. Crisis Intervention with Homicide Survivors

29. The 10 Stages of Acute Traumatic Stress Management (ATSM)

30. Critical Incident Stress Debriefing Model

31. Multi-Component Critical Incident Stress Management (CISM)

32. Signs and Symptoms of Clinician Stress and Burnout

33. Stress Reduction and Coping Skills for Clinicians Working in Crisis and Disaster Relief Positions  less