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Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
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US$ 16.95
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The essential guide for managers and professionals dealing with difficult workplace conversations

Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.
McGraw-Hill Education; November 2009
224 pages; ISBN 9780071632492
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