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How To Say It for First-Time Managers
Winning Words and Strategies for Earning Your Team's Confidence
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An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff. From the author of How to Say It(r) at Work, a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include:
?Building leadership vocabulary
?Establishing ground rules
?Projecting credibility
?Avoiding day-one mistakes
?Handling crises and criticism
?Motivating and inspiring
?Making meetings work
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ISBNs
1101181699
9780735204478
9781101181690
9781101186503