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Practical IT Service Management

A Concise Guide for Busy Executives

Practical IT Service Management by B.S. Thejendra
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US$ 45.95
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Practical IT Service Management is a clear, concise and to the point guide to implementing IT service management (ITSM). It is based on ITIL Version 3, one of the most widely accepted best-practice approaches to ITSM
IT Governance Publishing; March 2008
249 pages; ISBN 9781905356409
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Title: Practical IT Service Management
Author: B.S. Thejendra