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Key Performance Indicators (KPI)
Developing, Implementing, and Using Winning KPIs
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An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs – now updated and expanded!
By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:- The four foundation stones that lead the development and use of KPIs
- A 12-step model for developing and using KPIs with guidelines
- A KPI resource kit including worksheets, workshop programs, and questionnaires
- A new and pragmatic approach to finding critical success factors
- Over 300 performance measures
- Implementation variations for small to medium enterprises and not-for-profit organizations
- New implementation short cuts
- How to brainstorm performance measures
- Templates for reporting performance measures
- A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team
Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, Second Edition will help you identify and track your organization's KPIs to ensure continued and increased success.
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Wiley; February 2010
320 pages; ISBN 9780470593202
Read online, or download in EPUB or secure PDF format
320 pages; ISBN 9780470593202
Read online, or download in EPUB or secure PDF format
Subject categories
- Academic > Business and Commerce > Business and Commerce > Personnel management. Employment management
- Academic > Business and Commerce > Business
- Academic > Economics > Commerce
- Business > Leadership
- Business > Quality Control
- Business > Management Science
- Business > Production & Operations Management
ISBNs
0470593199
9780470545157
9780470592847
9780470593196
9780470593202