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ISO/IEC 20000: An Introduction to the Global Standard for Service Management

ISO/IEC 20000: An Introduction to the Global Standard for Service Management
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US$ 14.95
This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20K’s customer-driven approach, ensuring your IT service management processes will be aligned with the needs of your business.
IT Governance Publishing; April 2010
69 pages; ISBN 9781849280464
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