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Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!
Create and manage accounts—for a 360º view of your customers and business
Work with Microsoft Dynamics CRM directly from Microsoft Outlook
Track customer activity; import and map data automatically
Manage campaigns, leads, quotes, contracts, and orders
Employ basic to advanced reporting capabilities
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O'Reilly Media, Inc.; November 2009
477 pages; ISBN 9780735636255
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477 pages; ISBN 9780735636255
Read online, or download in PDF format
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0735636257
9780735625761
9780735636255