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Bank 2.0

How Customer Behaviour and Technology Will Change the Future of Financial Services

Bank 2.0 by Brett King
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The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as ‘alternative channels’ and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit.
Marshall Cavendish International (Asia) Ptd Ltd; January 2010
360 pages; ISBN 9789814312660
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Title: Bank 2.0
Author: Brett King
 
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The Future of Banking Is All About Context: Brett King - American Banker (subscription)
Mon, 14 Jan 2013 07:47:14 -0800
The Future of Banking Is All About Context: Brett KingAmerican Banker (subscription)Brett King, founder of Movenbank, BTN's ...
'Sun Trust is the Bank for Small and Medium Enterprises' - Nigeria Today
Fri, 26 Aug 2016 20:24:43 -0700
'Sun Trust is the Bank for Small and Medium Enterprises'Nigeria TodaySitting beside his reading table in the guest room ...
BANK 2.0: Branch-Banking is Alternative, Internet and Mobile are Mainstream - Huffington Post (blog)
Sat, 15 May 2010 07:42:42 -0700
BANK 2.0: Branch-Banking is Alternative, Internet and Mobile are MainstreamHuffington Post (blog)Since the introduction of ...