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Organizational Assessment and Improvement in the Public Sector

Organizational Assessment and Improvement in the Public Sector by Kathleen M. Immordino
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US$ 74.95
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Stressing the significant and important differences between business and government, this book supplies the needed knowledge and tools to create a culture of assessment in government organizations at all levels.
Abstracts of Public Administration, Development, and Environment, September 2010

The author uses the Malcolm Baldrige National Quality Award framework as the underpinning for her public sector assessment and improvement (PSAI) model. The model is designed specifically to accommodate the culture, language and needs of government agencies. … This is a step-by-step manual for improving government agencies, and it provides a clear and practical approach to organizational assessment and improvement in government. If you are serious about improving your organization, you should read this book.
—Jim Kotterman, Michigan Manufacturing Technology Center, in QP Reviews, October 2010

CRC Press; October 2009
254 pages; ISBN 9781420084214
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Title: Organizational Assessment and Improvement in the Public Sector
Author: Kathleen M. Immordino
 
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