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Organizational Assessment and Improvement in the Public Sector
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In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment. The book introduces the assessment concept and its significance in public organizations. It then focuses on procedures and demonstrates how communication that results from an assessment process can create a widely accepted case for change. The text presents a model grounded in the Malcolm Baldrige National Quality criteria but adapted for the language and culture of government organizations.
Subject categories
- Academic > Public Affairs > Public Affairs > United States
- Academic > Public Affairs > Public Affairs > United States > State government
- Academic > Public Affairs > Political institutions and public administration > General. Comparative government > Political rights. Political participation
- Academic > Political Science > Political institutions and public administration (United States) > Capital. Public buildings. Government property. Government purchasing > State government
- Political Science > Public Affairs & Administration
- Business > Government & Business
- Business > Human Resources & Personnel Management
- Business > Labor
ISBNs
1420084216
9781420084207
9781420084214