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Difficult Conversations

How to Discuss What Matters Most

Difficult Conversations by Douglas Stone
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

From the Trade Paperback edition.
Penguin Publishing Group; November 2010
352 pages; ISBN 9781101496763
Read online, or download in secure EPUB
Title: Difficult Conversations
Author: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher