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Difficult Conversations
How to Discuss What Matters Most
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving
Penguin Group US; November 2010
352 pages; ISBN 9781101496763
Read online, or download in EPUB or secure PDF format
352 pages; ISBN 9781101496763
Read online, or download in EPUB or secure PDF format
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9781101496763
9781101496749
9780786594214
9780786511020
9780143118442