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The Civility Solution

What to Do When People Are Rude

The Civility Solution by P. M. Forni
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Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. He knows that rudeness begets rudeness and, in The Civility Solution, shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?

…A salesperson ignores your requests

…A fellow driver gives you the infamous "finger"

…Your child's playmate misbehaves

…Your boss publicly reprimands you

P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

St. Martin's Press; April 2010
192 pages; ISBN 9781429945578
Download in secure EPUB
Title: The Civility Solution
Author: P. M. Forni
 
  • News
Is civility a lost art? - Baltimore Sun
Thu, 12 Mar 2015 08:40:07 -0700
Is civility a lost art?Baltimore SunIn 1997, Professor P.M. Forni, who taught Italian literature at Johns Hopkins University, ...
Study Reveals 10 Most Terrible Office Behaviors - LiveScience.com
Fri, 05 Oct 2007 10:06:21 -0700
LiveScience.comStudy Reveals 10 Most Terrible Office BehaviorsLiveScience.com"The research suggests that people are ...
PM Forni: Why civility is necessary for society's survival - Dallas Morning News
Fri, 23 Jul 2010 16:33:33 -0700
PM Forni: Why civility is necessary for society's survivalDallas Morning NewsIt will take the second decade to figure out ...
ISBNs
9780312369644
9781429945578