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Operational Support and Analysis
A Guide for ITIL® V3 Exam Candidates
This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. In doing so, it not only references the source material from the core ITIL texts but crucially also give practical guidance based on real life experiences. This approach helps readers make sense of some of the technical and complex ITIL terminology in a way that makes the material both informative and interesting. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chances of success in both the examination and the adoption of the principles in their professional life. An ITIL® Licensed Product.