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The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background. With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.This book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment. less
Subject categories
- Academic > Engineering > Industrial engineering. Management engineering > Information technology
- Academic > Engineering > Industrial engineering. Management engineering > Management information systems
- Computers > Information Technology
- Computers > System Support & Administration
- Computers > Management Information Systems
- Business > Information Management
ISBNs
3642135714
9783642135705
9783642135712