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Technical Support Essentials

Advice to Succeed in Technical Support

Technical Support Essentials by Andrew Sanchez
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US$ 27.99
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  • The short and concise format-it's easy to read and digest and can be done at random
  • It offers immediate real-world advice which a Technical Support person can use to improve their job
  • It offers advice on the different aspects of Technical Support which other books don't cover such as colleague relationships, dealing with management and providing the best service to the customer
  • Written by the leading expert on Tech Support at CA whose business it is to improve business processes

Apress; September 2010
274 pages; ISBN 9781430225485
Read online, or download in secure PDF format
Title: Technical Support Essentials
Author: Andrew Sanchez; Karen Sleeth
Buy, download and read Technical Support Essentials (eBook) by Andrew Sanchez; Karen Sleeth today!