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Tackle office nightmares
How to cope with tricky situations and people
While we'd all like a quiet life, there are some situations that can't be ignored. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so. Tackle office nightmares offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others. This text offers solutions and advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others. A series of surveys conducted by the IPD, TUC, UMIST and University of Kent estimate that between 1 in 8 and 1 in 3 of us have been bullied at work in the past 5 years. A survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. Provides practical guidance on tackling bullying and discrimination at work. Interactive support and advice online at www.acblack.com/steps.
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