There are numerous case studies drawn from practice, each showing how the teacher manages the situation and what the outcome was: these examples from practice highlight the difference teachers can make to their students' behaviour, attitude, self-esteem and peer acceptance. Chapters look at: finding a way back from inappropriate behaviour; dealing with very challenging behaviour on a daily basis; creating a peaceful school and developing positive practice.

New material in this book includes:

- new case studies

- more analysis of actions taken and skills used when managing challenging behaviour

- a new chapter on working with confrontational and angry parents

- opportunities for reflection, to encourage discussion with colleagues

- managing anger in ourselves and our children

The direct, practical and inspirational nature of these accounts will resonate with all teachers and school support staff working with any age group. Based on the everyday experiences of the teachers who have written them, these are teachers' accounts offering sound advice and guidance to fellow professionals.

Dr. Bill Rogers is an Education Consultant and author who lectures widely on behaviour management, discipline, effective teaching, stress management and teacher welfare across the UK, Australia and New Zealand.

All royalties from the sale of this book are donated to the charity World Vision and their children's education programmes in South East Asia.

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