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The Empathy Factor
Your Competitive Advantage for Personal, Team, and Business Success
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Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.
PuddleDancer Press; October 2011
256 pages; ISBN 9781934336045
Read online, or download in EPUB or secure PDF format
256 pages; ISBN 9781934336045
Read online, or download in EPUB or secure PDF format
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9781934336045
9781892005793
9781892005564
9781892005250
1892005565