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ISO/IEC 20000

An Introduction to the global standard for service management

ISO/IEC 20000 by David Clifford
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US$ 18.50
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This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.

IT Governance Ltd; November 2011
70 pages; ISBN 9781849283151
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Title: ISO/IEC 20000
Author: David Clifford
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