An Introduction to the global standard for service management
This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.
70 pages; ISBN 9781849283151
, or download in
Title: ISO/IEC 20000
Author: David Clifford
The SPEED of Trust 2006 US$ 12.99 384 pages
A Gentle Introduction to Optimization 2014 US$ 32.00 284 pages