for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry ...

New to eBooks.com?

Learn more

ISO/IEC 20000

An Introduction to the global standard for service management

ISO/IEC 20000 by David Clifford
Add to cart
US$ 18.50

This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.

IT Governance Ltd; November 2011
70 pages; ISBN 9781849283151
Read online, or download in secure PDF format
Title: ISO/IEC 20000
Author: David Clifford
 
Buy, download and read ISO/IEC 20000 (eBook) by David Clifford today!
ISBNs
184928315X
9781849283144
9781849283151
9781849283168