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Freedom from Command and Control

Rethinking Management for Lean Service

Freedom from Command and Control by John Seddon
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US$ 62.95
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Introduction: There Is a Better Way
Chapter 1: Once Upon a Time in Manufacturing
Chapter 2: The Customer Service Center as a System
Chapter 3: Redefining the Purpose, Measures, and Method of Work
Chapter 4: Better Measures, Better Thinking
Chapter 5: The 'Break-Fix' Archetype
Chapter 6: Learning to See, Learning to Lead
Chapter 7: Customers - People Who Can Pull You Away from the Competition
Chapter 8: Do These Hold Water?
Chapter 9: Watch Out for the Toolheads
Conclusion: Revisiting Taylorism
Appendix: The Better Way to Improve Public Services
Further Reading
About the Author
CRC Press; December 2013
256 pages; ISBN 9781439885086
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Title: Freedom from Command and Control
Author: John Seddon
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