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Critical Incident Management

A Complete Response Guide, Second Edition

Critical Incident Management by Vincent Faggiano
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The Nature of Critical Incidents
Incident Types
Common Characteristics
Resources and Resource Coordination
Uncontrollable versus Controllable Factors

First-First Responders

Stages, Phases, and Strategies
The Prevention and Preparedness Stage
The Response Stage
Scene Management Phase
Executive Management Phase
Recovery and Mitigation Stage

Tactical Leadership
Leadership Variables
Leadership Style
Are You a Coach or a Player?
Practice Makes Perfect
Problem Assessment
Risk Assessment
Decision Making
Issuing Orders and Directions
Command Presence
Civil Liability

Seven Critical Tasks™
Establish Control and Communications
Identify the Hot Zone
Establish the Inner Perimeter
Establish the Outer Perimeter
Establish the Command Post
Be Flexible
Establish a Staging Area
Identify and Request Additional Resources
The Seven Critical Tasks™ and the First-First Responder
Active Shooter

National Incident Management System: Organizing a
"Decision-Making Team" for the Effective Management of a
Major Incident
Incident Command System

Hazardous Materials and Weapons of Mass
The Method to Our Madness
Classes of Hazardous Materials
Where We Find Hazardous Materials
Transportation Vehicles
Responding to Scenes
Who’s in Charge?
Seven Critical Tasks™ for HazMat Response
Evacuation and Sheltering in Place

Critical Incident Stress
Sources of Stress
Stress Types

Emergency Operations Center
Active Shooter Scenario
Introduction to the Emergency Operations Center
When Would You Activate an EOC?
Location, Structure, and Process of the EOC
Basic EOC Functional Roles and Who Should Fill Them
Functional Process of the Emergency Operations Center
Communication and Interaction in the EOC
EOC Communication, Internal and External

The Executive Policy Group
Executive Policy Group Overview
Communication Models
Executive Policy Group Preparation Work Flow
CEO of the Executive Policy Group
Structure of the Executive Policy Group

Appendix A: ICS Task Checklists
Appendix B: EOC Task Checklists
Appendix C: Using the DOT Emergency Response Guidebook

CRC Press; November 2011
246 pages; ISBN 9781466516731
Read online, or download in secure EPUB or secure PDF format
Title: Critical Incident Management
Author: Vincent Faggiano; John McNall; Thomas T. Gillespie
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