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Eine gute Beratung in der Apotheke wissen Kunden zu sch tzen und sie ist die Grundlage des Gesch ftserfolgs. Die Autorin vermittelt sowohl fachliche als auch soziale und kommunikative Kompetenzen und greift dabei auf ihre langj hrigen Erfahrungen als Apothekerin und Seminartrainerin zur ck. Umfassend erl utert sie u. a. die Physiologie und Anatomie des Magen-Darmtrakts und die f r die Selbstmedikation wichtigen Krankheitsbilder. Mit Steckbriefen zu nicht verschreibungspflichtigen Arzneimitteln, Tipps zur Gespr chsf hrung und vielen Fallbeispielen.
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3642246273
9783642246265
9783642246272