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IT Service Management
A guide for ITIL Foundation Exam candidates
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ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
British Informatics Society Limited; May 2012
140 pages; ISBN 9781906124953
Read online, or download in EPUB or secure PDF format
140 pages; ISBN 9781906124953
Read online, or download in EPUB or secure PDF format
Subject categories
- Academic > Economics > Industries. Land use. Labor > Large industry. Factory system. Big business > Cooperation. Cooperative societies
- Academic > Economics > Industries. Land use. Labor > Management. Industrial management
- Academic > Economics > Industries. Land use. Labor > Industry
- Computers > System Support & Administration
- Computers > Networking
- Business > Office Management
- Business > Information Management
- Business > Infrastructure
ISBNs
1906124949
9781906124939
9781906124946
9781906124953